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Business - Frequent Questions

Does OTT Communications offer packages for small business?

At OTT we assess the individual needs of our customers, and provide them with cost effective voice and Internet services. We do offer business bundles and packages for small business. We will look at the needs of your business – now and in the future – and provide cost-effective communication solutions to keep your business competitive. Click HERE to learn more about our business bundles.

What sets OTT Communications apart from the competition?

OTT is a customer focused company with a very high customer retention rate. Our employees are dedicated to our customers and pride themselves in properly managing their customer’s accounts. OTT Communications is large enough to service any business telecommunications service need, yet small enough to meet those needs in a personal and customized manner.

What types of services do you offer?

Today's term is - CLOUD! Data is either delivered by the cloud, going to the cloud; stored in or retrieved safely from the cloud ... this is where the action is! OTT is there and ready to give this technology to you! OTT Communications' Cloud Powered Network will change the way you do business. Connect with us today to learn more.
OTT also offers the full spectrum of TDM voice offerings (POTS, Centrex, Channelized T1s, and PRIs). We also provide data services, such as Internet Access (Dial-up, ADSL, SDSL, T1, DS-3, Ethernet), and WAN (SiteLink IP) services with Quality of Service (ClearStream). OTT also owns an extensive fiber network, and provides various fiber services to Maine businesses.

What can I expect for downtime when switching my services to OTT Communications?

You can expect minimal downtime when switching your services over to OTT. Our talented and dedicated employees work with your company to assure your services are brought over efficiently and with minimal downtime.

What is the difference between your ADSL and SDSL services?

Our SDSL is a business class service provisioned on a separate circuit with a Static IP. Varying levels of bandwidth options are available, depending upon the needs of the customer. ADSL is considered to be more of a residential class of service. A Static IP is not included, and the speeds are on a best effort basis.

Do you offer Centrex service?

OTT offers Centrex service, and will customize the system based on the specific features needed. All features carry a small monthly fee, and are not included with the basic line rate.

Can you explain your SiteLink IP offer?

SiteLink IP is a Multi-Protocol wide area network provisioned through the use of VLAN tagging, providing the end user with a private segment of the OTT Communications Access Network. Our SiteLink IP offer is a fully meshed network topology allowing the customer to have complete control over IP Addressing, Subnetting and Routing.

Does OTT Communications offer Quality of Service on your network?

Yes, we offer ClearStream QoS, which allows our SiteLink IP customers to classify and prioritize certain applications on their SiteLink IP network and have a true End-to-End Quality of Service for applications such as VoIP, Video Conferencing, or critical data applications.

How does OTT Communications address Business Continuity with your SiteLink IP offer?

A fully-meshed network plays an important role in business continuity. With our SiteLink IP service, an organization can quickly provision a DR site as “just another site on the WAN” in the event of a disaster at the main location. Using IP Addressing, all traffic would simply be routed to the alternate site.

Will I be able to keep my same numbers and current directory listings if I switch to your superior business telephone service?

Yes, when choosing OTT Communications as your service provider, you will be able to keep your current numbers, and we will duplicate your current directory listings.